Terms of service
Last updated 12 October 2026
Draft for review. This page is a placeholder until our legal team publishes the final version.
These terms apply when you use the MyTele app, our website, TeleFiber, travel eSIM and bill payment services. By using them, you agree to these terms.
Your account
You must give accurate information and keep your PIN private. You are responsible for activity on your account.
TeleFiber home internet
- Plans are billed monthly in advance with no fixed contract. Speeds are the maximum available on our network; actual speeds can vary with Wi‑Fi conditions and devices.
- The router remains our property and must be returned in good condition if you cancel.
Travel eSIM
- Data plans are valid for the stated number of days from activation in the destination. Coverage depends on our partner networks abroad.
- Installed eSIMs cannot be refunded.
Bill payments
We pass your payment to the biller you choose. Please check the account, meter or smartcard number before you pay. Any fee is shown before you confirm.
Fair use and acceptable use
You must not use our services for anything unlawful or to harm our network or other customers.
Changes to these terms
We may update these terms. We will tell you about important changes in advance through the app or by SMS.