How can wehelp you today?

Use the coverage checker on the Home internet page or in the MyTele app. Type your area and we'll tell you if it's live, coming soon, or not covered yet. If it's not covered, leave your number and we'll text you when we arrive.

Most homes are connected within 48 hours of booking. The visit itself usually takes two to three hours. You can follow the technician live in the app.

Yes. Standard installation and the Wi‑Fi router are included with every home plan. If your building needs extra cabling, the technician will explain any cost before starting.

No. Plans are paid monthly and you can change speed or cancel any month from the app.

Yes. Upgrade or downgrade in the app at any time. Upgrades apply straight away; downgrades apply from your next billing month.

Restart your router first. If it's still down, open MyTele and tap Help to chat with us, or report the fault. We'll check your line remotely and send a technician if needed.

Yes, if your new address is covered. Choose Move my fiber in the app and book a time for the technician at your new home.

An eSIM is a digital SIM built into your phone. Instead of inserting a plastic card, you install a data plan from the MyTele app in a couple of minutes.

Most recent iPhone, Samsung Galaxy and Google Pixel phones support eSIM. Check the compatible phones list on the Travel eSIM page, or dial *#06# — if you see an EID number, your phone supports eSIM. Your phone must also be unlocked.

Install it before you travel, while you're on Wi‑Fi at home. It stays inactive until you land, then switches on when it connects to a network in your destination.

Yes. Your normal SIM stays in your phone, so you can still receive calls and SMS on your number. The eSIM is used for data only.

Top up in the MyTele app at any time, from anywhere. You'll get a notification when you're close to your limit.

If you haven't installed the eSIM, contact us in the app and we'll help. Once an eSIM has been installed, it can't be refunded.

LUKU electricity, DStv, StarTimes, Azam TV, DAWASA water and your TeleFiber subscription. More billers are added regularly.

Usually within seconds. The token appears in the app and is also sent to you by SMS.

Open Payments in the app — every token is saved there. If it's not showing, tap Help on the payment and we'll resend it or refund you.

Yes. Enter their meter, smartcard or account number and save it with a name like 'Mum's LUKU' for next time.

Any fee is shown clearly before you confirm the payment. You'll never be charged without seeing it first.

Yes. Save a biller and turn on reminders. We'll notify you a few days before each due date.

Download the free app on iPhone or Android and sign up with your phone number. It takes about a minute.

You can pay from your MyTele wallet, mobile money, or a bank card, depending on the service.

Tap Forgot PIN on the sign-in screen and follow the steps. We'll verify it's you with a code sent by SMS.

We protect your data with encryption and only use it to provide and improve our services. See our Privacy policy for details.

Yes. Switch the app language to Swahili in Settings. Our support team also helps in English and Swahili.