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Privacy policy

Last updated 12 October 2026

Draft for review. This page is a placeholder until our legal team publishes the final version.

This policy explains what personal information we collect when you use our website, the MyTele app and our services, why we collect it, and the choices you have.

Information we collect

  • Details you give us, such as your name, phone number, email address, installation address and identity documents where the law requires them.
  • Service information, such as your plans, payments, bill references, meter or smartcard numbers you save, and support conversations.
  • Technical information, such as device type, app version, IP address and how you use our website and app.

How we use it

  • To provide, bill and support the services you sign up for.
  • To check coverage, schedule installations and keep our network secure.
  • To send service messages, and marketing only where you have agreed. You can opt out at any time.
  • To meet our legal and regulatory obligations.

Who we share it with

  • Billers and payment partners, only as needed to complete a payment you request.
  • Service providers who work on our behalf under contract, such as cloud hosting and SMS delivery.
  • Authorities, where the law requires it. We never sell your personal information.

How long we keep it

We keep your information while you use our services and for as long afterwards as the law requires, then delete or anonymise it.

Your rights

You can ask to see, correct or delete your information, or object to how we use it. Contact us through the Help centre and we will respond within the time the law allows.

Contact

Questions about this policy? Reach us through the Help centre or the MyTele app.